Living in Florida, inclement weather can turn a fun, sunny day into a mad dash for cover. Beyond the errant afternoon shower, bigger weather scenarios can have people wondering if it is better to call it a day. At SeaWorld Parks, those rainy days, scorching heat, and other weather related issues do not have to be the end of all the theme park fun.
There are few scenarios when life offers a purchaser a money back guarantee. Although that promise that the customer is always right might entice a purchase, the reality of getting the company to follow through on that promise might not always be as simple as it seems.
Recently, SeaWorld Parks revamped its inclement weather policy. The Weather-or-Not Assurance is a game changer for the theme park giant.
According to Marisa Thalberg, Chief Marketing and Communications Officer of SeaWorld Parks and Entertainment, “In introducing Weather-or-Not Assurance, we are proud to note this is the most generous inclement weather policy in the industry. When guests book and look forward to making memories in one of our SeaWorld parks, we want them to feel fully assured that if Mother Nature winds up having other plans that day – even if for as little as an hour – they will be able to come back another day, on us.”
As provided by the company, the Weather-or-Not Assurance program applies “when rides are closed for 60 minutes or more due to weather.” In addition, if inclement weather causes early closure, the scenario applies. Lastly, the company has expanded the policy to include extreme heat. If the heat index is 110 degrees or higher, the policy can be invoked.
When these scenarios happen, guests can be eligible for a return visit. Through the Weather-or-Not Assurance program, guests can fill out an online form with their original ticket purchase. The new ticket must be used withing 12 months of the original ticket purchase. In addition, guests can stop at Guest Services while in the theme park.
While the expansion of its Weather-or-Not Assurance program puts guests first, it is not the only program that looks to give back. Over the years, the company has offered special programs for teachers, younger guests, and locals.
For example, the Teacher Card is back in Orlando. Active and certified K-12 Florida teachers are eligible for a free Teacher Card. The special offer allows teachers unlimited visits to the Orlando theme park through September 5, 2024. It is the theme park company’s effort to give back to the educators who are helping students in their educational endeavors. From learning how people impact the world around them to appreciating sustainable changes, teachers can make learning fun and engaging. More importantly, their hard work deserves to be rewarded.
More information on the SeaWorld Florida Teacher Card can be found online.